Osage Valley Counseling, LLC

Getting started with us

At Osage Valley Counseling, we are committed to providing you with a safe and supportive environment on your journey towards trauma recovery and personal growth. Reaching out to start therapy can be both, courageous and challenging, and we want to help make the process easy. Here is some information to help get you started.

Health Insurance

We have providers who are in network with some insurance plans. If we are considered out of network, you will receive a monthly superbill which you can submit to your insurance for potential reimbursement. We ask that you verify mental health benefits with your insurance company prior to scheduling. Whether there is a copay for services or a deductible that must be met, it is your responsibility to understand what is covered by your insurance and what will need to be covered by you.

Using health insurance for therapy sessions can provide some benefit in reducing costs of services. However, it's important to know that there is limited confidentiality by using insurance due to protected health information needing to be shared with them. Some insurance policies also dictate the number of sessions or types of therapies that can be provided; limiting the provider's ability to have complete control over clinical decision making.

Types of Payments Accepted

Credit/Debit Card: Kept on file.
HSA/FSA Card: Kept on file. A secondary credit card will also be kept on file for use if/when funds run out of the medical account.
Cash: Due upon arrival of the appointment. A credit card will need to be kept on file for late cancel/no-show purposes.
Payments can also be made ahead of scheduled appointments through the Client Portal.

Keeping a Card on File

To streamline the payment process and ensure timely sessions, we require that clients keep a form of payment on file. Card information is stored securely, using industry-standard encryption processes. Payments are processed automatically, with your informed consent, for appointment fees or missed sessions.

Cancellation Policy

Your time and commitment to therapy are important to us, and we dedicate ourselves to being available for you. To ensure the best possible experience for everyone involved, we maintain a 24-hour cancellation policy. If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance to avoid a $50.00 cancellation fee.

Counseling of Minors

For children whose family have been impacted by separation or divorce, we require a release of information to be signed and on file for both parents/guardians who share custody. We also must have the court filed custody agreement that specifies parental roles in caring for the child, or that shows full custody issued. For instances where there is an ongoing case with the courts, a release of information must be signed and on file for the Guardian ad Litem (GAL) representing the minor. If your unique situation does not line up with these requirements, please reach out to us with questions on what we would have you provide.